- Wick! Why are you angry? Didn’t you enjoy your vacation trip?
- Yes, but I received a bill too high for someone who wasn’t home.
- Sure, the company couldn’t do the measurement, so they did an average estimation of the last bills.
- What should I have done?
- Every time you go out travelling, leave your keys with a trustworthy neighbour so that the company can access the meter.

Know more about your rights.
CSPE Ombudsman Service

(for the technical copy, click on the image)

CSPE was a public ombudsman for Electricity Company issues.

Strategy: "Paraffin and Short Wick" was a comic created to inform the population about their rights and how to make them prevail, using layman uncomplicated language. The eye-catching comic was created as an alternative to boring technical leaflets. The candles represent the power cut, and are portrayed in situations where candles are used.

(In Portuguese, "short wick" is also a slang for "short temper").